Billing Practices

We ask for payment for all services in advance and can either send you statements or we will charge your credit card (or E-Check) if you prefer. All notices to the Customer shall be e-mailed to the email address on file or physically mailed to the postal address listed on the customer’s account. All services are invoiced on the 1st of each month and are Net30 terms. Customer agrees to pay monthly recurring fees on time regardless of the receipt of statement. Applicable taxes, fees and surcharges will be added to the charges.

If you decide to cancel your month-to-month service (and we hope you won’t), we require notice in writing. We do NOT issue credits for the unused portion of a prepaid monthly service, but DO issue credits for full months unused.  So, for example, if it is March 15th and you notify us that you are cancelling service, there is no credit for the unused portion of March, but if your acocunt is current, we WILL credit you for the full April balance

If you choose to pay via monthly invoice (which is delivered to your e-mail account), we apply a surcharge for manual processing. If a check is returned unpaid, we will pass on the bank’s fees charged to us plus a $25 administrative fee for each instance.

Obviously, we hope you are very satisfied with our service. If you have any questions on your account, please call our customer service team at 745-3900 or send an e-mail to custserv@DakotaPro.biz.

EChecks Accepted

If you’d like to pay with an E-Check, simply print out the form below, fill it out and send it to us.  We’ll can debit your checking or savings account for your charges each month (and still send you a receipt).  How’s that for easy?

Credit Cards Accepted

Similar to E-Checks, once you have your credit card information on file, we will automatically charge your card each month and then send you a receipt.

Late Fees and Account Suspension

We bill for services in advance.  All Customers are extended Net30 terms unless other arrangements have been made.  Invoicing is generally on the 1st of the month for the following month’s services.  Statements are thus payable by the end of each month.

Late fees will be charged on any account in arrears for 1 month or more. In addition, accounts past due will have services suspended until account is paid in full or arrangements have been made for payment with our billing department. In cases where Customer’s accounts are habitually late and must be handled frequently, we may also charge re-activation handling fees when appropriate.

Attachments:

File Description Date Size
Dakota-ACH-Echeck-authorization.pdf DakotaPro ACH E-Check Authorization form 2012-11-20 91.5 KB

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